Last updated: April 11, 2026
This Privacy Policy describes how Pixelwand Studio Private Limited ("Pixelwand", "we", "us", or "our") collects, uses, and protects information in connection with the Pixelwand CRM platform and related services ("Service").
SMS Consent: By submitting a web form on our website, you consent to receive SMS text messages. Your phone number and consent information will never be sold, shared, or used for purposes other than the communications you consented to. Reply STOP to opt out at any time.
When you complete a web form on our website or a website powered by Pixelwand CRM, we may collect:
When you visit our website, we automatically collect certain technical information including:
When you receive or send SMS messages through our platform, we collect:
We use the information we collect for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Sending call reminders and appointment notifications via SMS | Phone number, name, appointment details | Your express consent obtained via web form |
| Follow-up communications related to your inquiry | Name, phone, email | Your express consent |
| Operating and improving the Pixelwand CRM platform | Usage data, technical data | Legitimate business interests |
| Maintaining opt-out records and honoring opt-out requests | Phone number, opt-out timestamp | Legal compliance (TCPA) |
| Preventing fraud and ensuring platform security | Technical data, usage patterns | Legitimate business interests |
| Complying with legal obligations | All categories as required | Legal obligation |
Important: We are committed to full compliance with the Telephone Consumer Protection Act (TCPA) and all applicable carrier guidelines. We only send SMS messages to individuals who have provided express written consent.
We obtain your consent to receive SMS messages through a web form on our website. The form clearly discloses:
We maintain detailed records of all consent obtained including the date, time, IP address, and exact language of the consent disclosure at the time of opt-in. These records are retained for a minimum of 4 years in compliance with TCPA requirements.
After opting out, you will receive one final confirmation message and no further SMS messages will be sent. Opt-out requests are processed within 24 hours. We retain your opt-out record permanently to ensure we do not send you further messages.
Reply HELP to any SMS message or email contact@pixelwand.live for assistance with SMS communications.
| Data Type | Retention Period | Reason |
|---|---|---|
| Contact information (name, email, phone) | Duration of business relationship + 3 years | Business records and dispute resolution |
| SMS consent records | Minimum 4 years from consent date | TCPA compliance requirement |
| Opt-out records | Permanently | To prevent re-messaging opted-out numbers |
| SMS message logs | 2 years | Operational records and compliance |
| Technical and usage data | 12 months | Platform improvement and security |
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals in the event of a data breach.
You have the following rights regarding your personal information:
To exercise any of these rights, please contact us at contact@pixelwand.live. We will respond to all requests within 30 days.
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at contact@pixelwand.live and we will delete such information promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: