1. Introduction

Pixelwand CRM is a product-led, enterprise-focused platform designed to help teams manage leads, outreach, and internal workflows. We are committed to protecting the data ownership, privacy, and security of our business customers.

This Privacy Policy specifically outlines how we handle data for our business users. We are not an advertising platform and we do not monetize your data.

2. Information We Collect

We collect only the information necessary to provide our services:

Account Information: Name, work email data, and company details required to create and manage your account.
Customer Data: Data you voluntarily input into the CRM (e.g., leads, contacts, deal notes) in the course of using the platform.
Technical Data: Operational logs, access metadata, and device information strictly required for system security, debugging, and performance monitoring.

3. How We Use Information

We use your information solely for the following purposes:

To operate, maintain, and secure the Pixelwand CRM platform.
To provide core CRM functionality, such as storing your leads and enabling workflow automation.
To support integrations specifically requested by you (e.g., sending notifications to your Slack workspace).
To communicate exclusively about your account, security updates, or critical service announcements.

4. What We Do NOT Do

To be explicitly clear about our business model and data practices:

We do not sell customer data to third parties.
We do not use customer data for advertising purposes.
We do not train AI models on your proprietary customer data.
We do not access your private messages or third-party content unless explicitly authorized by you for a support request.
We do not engage in behavioral profiling.

5. Data Ownership

You own your data. Pixelwand acts strictly as a data processor. You retain full ownership, intellectual property rights, and control over all data you input into the platform. We claim no ownership over your business information.

6. Third-Party Services & Integrations

Integrations with third-party services (such as Slack, Gmail, or HubSpot) are optional and user-initiated. We access data from these services only to the extent necessary to perform the specific action you have configured.

Slack Integration Privacy Note

If you choose to connect Pixelwand CRM to Slack:

Slack data is used only to deliver notifications or actions initiated by you (e.g., "Deal Won" alerts).
We do not read, store, or analyze your private Slack messages or conversational history.
We interact with Slack solely via official APIs using secure, scoped OAuth tokens.

7. Security Measures

We implement industry-standard security measures to protect your data, including adherence to the principle of least privilege.

Encryption: Data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
Access Controls: Internal access to production data is restricted to authorized engineering personnel strictly for maintenance and security purposes.
Isolation: Customer data is logically isolated to prevent unauthorized cross-tenant access.

8. Data Retention & Deletion

We retain your data only as long as your account is active and the data is necessary to provide the service.

Upon account closure or specific deletion request, your data will be permanently deleted from our primary production systems in accordance with our data lifecycle policies, except where retention is required by law.

9. User Rights

As a user, you have the right to access, correct, export, or delete your personal and business data stored within Pixelwand CRM. You may execute many of these rights directly through the application settings. For specific assistance, please contact us.

10. Contact Information

If you have questions about this policy or our data practices, please contact us directly:

contact@pixelwand.live